Introduction
Supervisors must make sure that they shift their focus from the work itself to the people who do the work - supporting their needs, developing their abilities, removing obstacles & making resources available. They need to make the right decisions the first time & keep trial & error learning to a minimum. All supervisors need clear, simple models of supervision practice that will help them learn how to implement their complex human relations tasks.

Training
Supervisor Training programs often concentrate on the managerial aspects of the job (for example, budgeting, time management, report writing, setting objectives) but give small attention to the interpersonal skills needed for implementing supervisory & administrative functions. If you came to the job of supervisor without much formal training, you are not alone. New supervisors are often faced with a wide range of challenges,including: * That they:barely have adequate training & are often intimidated when faced with enforcing a wide range of policies & procedures, * Rarely have sufficient time, * Often feel very alone * Are sometimes overwhelmed & stressed out Therefore, support & development are critical to new supervisors. Often, employees are promoted to supervision because of their strong technical expertise — expertise in building a product or providing a service.

Program
The focus of this program is preparation for training employees, follow-up, & types of training most effective in the work environment. This program can help your supervisors overcome many of the supervisory problems a new “boss” may encounter. Supervisors typically have a general understanding of their job & responsibilities, but this program is more specific, & it explains how to increase employee performance through training, coaching, & mentoring. The Mentoring Program gives the tools necessary for new employees to reach their full potential. This program should help you reconstruct your efforts & learn new ways to approach employee performance & develop practical ways to solve some of your most pressing problems & reach win-win decisions. This program will help managers create a more dynamic, loyal, & energized workplace.

Conclusions
Brand-new supervisors need guidance & help, the sooner the better. Most new supervisors need training to understand what it really takes to retain employees. These formal training classes cover the fundamental skills that new supervisors need to begin their management career.

Brice Alvord has over thirty years experience as an internal & external performance improvement consultant. He holds a BA in Sociology/Psychology from Central Washington University & an MBA degree from City University of Seattle. He is the author of over two dozen books on continuous improvement & training.